job description
Join our dynamic team as a Financial Account Customer Service Representative specializing in fraud and claims management. In this pivotal role, you will serve as the first line of defense in safeguarding our customersâ financial interests while delivering exceptional service. Based in the vibrant hub of Canggu, Bali, youâll work in a collaborative environment to proactively identify risks, resolve disputes, and enhance the customer experience.
This position is ideal for detail-oriented professionals with a passion for problem-solving and a commitment to integrity. Youâll analyze transaction patterns, investigate suspicious activities, and ensure compliance with financial regulationsâall while maintaining a customer-centric approach. Whether youâre mitigating fraudulent claims or streamlining resolution processes, your work will directly contribute to building trust and loyalty among our clientele.
We offer competitive compensation, career growth opportunities, and the chance to work in one of Southeast Asiaâs most sought-after destinations. If you thrive in a fast-paced setting and want to make a tangible impact in financial services, weâd love to hear from you.
Responsibility
- Monitor and analyze financial transactions to detect and prevent fraudulent activities.
- Investigate customer claims and disputes, gathering evidence and documenting findings.
- Collaborate with cross-functional teams to implement fraud prevention strategies.
- Provide timely and empathetic resolution to customer inquiries related to fraud or claims.
- Maintain accurate records of all investigations and resolutions in compliance with company policies.
- Identify trends in fraudulent behavior and recommend process improvements.
- Educate customers on best practices for securing their financial accounts.
- Stay updated on industry regulations and emerging fraud tactics.
Qualifications
- Bachelorâs degree in Finance, Accounting, Business Administration, or a related field.
- Minimum of 2 years of experience in customer service, fraud detection, or financial operations.
- Strong analytical skills with the ability to interpret complex financial data.
- Excellent communication and interpersonal skills, with fluency in English.
- Proficiency in CRM software, Microsoft Office, and fraud detection tools.
- High attention to detail and a commitment to accuracy.
- Ability to work under pressure and meet tight deadlines.
- Knowledge of anti-money laundering (AML) and Know Your Customer (KYC) regulations is a plus.