job description
Join Anradus as a Field Service Supervisor in the vibrant heart of Bali and lead a dynamic team dedicated to delivering exceptional technical service and client satisfaction. This role is perfect for a hands-on leader with a passion for operational excellence, problem-solving, and team development in a fast-paced engineering environment.
As the backbone of our field operations, you will oversee service teams, optimize workflows, and ensure seamless technical resolutions while maintaining the highest standards of professionalism. Based in Badung, you’ll work in a collaborative setting with opportunities to innovate and drive efficiency across projects. Whether you’re troubleshooting complex technical issues or mentoring team members, your expertise will directly impact our reputation for reliability and customer-centric solutions.
We offer a competitive salary (IDR 45M–50M/month), career growth, and the chance to work in one of Indonesia’s most dynamic regions. If you thrive in a role that blends leadership, technical acumen, and strategic thinking, we’d love to hear from you.
Responsibility
- Team Leadership: Supervise, mentor, and motivate a team of field service technicians to ensure high performance and adherence to company standards.
- Operational Optimization: Streamline field service processes to improve efficiency, reduce downtime, and enhance service delivery.
- Technical Troubleshooting: Resolve complex technical issues on-site, providing expert guidance to team members and clients.
- Client Relations: Act as the primary point of contact for key clients, ensuring satisfaction through proactive communication and issue resolution.
- Performance Metrics: Monitor and report on KPIs, including response times, resolution rates, and client feedback, to drive continuous improvement.
- Training & Development: Conduct regular training sessions to upskill team members on new technologies, safety protocols, and best practices.
- Resource Management: Allocate tools, equipment, and personnel effectively to meet project deadlines and service level agreements (SLAs).
- Compliance & Safety: Ensure all field operations comply with industry regulations, company policies, and safety standards.
Qualifications
- Proven Experience: Minimum 5 years in field service, technical support, or a related engineering role, with at least 2 years in a supervisory capacity.
- Technical Expertise: Strong background in mechanical, electrical, or industrial engineering, with hands-on troubleshooting skills.
- Leadership Skills: Demonstrated ability to lead teams, delegate tasks, and foster a culture of accountability and collaboration.
- Problem-Solving: Analytical mindset with a track record of resolving complex technical challenges under pressure.
- Communication: Excellent verbal and written English skills, with the ability to liaise effectively with clients, teams, and stakeholders.
- Project Management: Experience managing multiple projects simultaneously, with a focus on meeting deadlines and budgets.
- Certifications: Relevant certifications (e.g., PMP, Six Sigma, or vendor-specific technical certifications) are a plus.
- Mobility: Willingness to travel within Bali and occasionally to other regions as required.