job description
Join Salmon Group Ltd as a Field Research Coordinator and play a pivotal role in shaping customer experiences through cutting-edge mystery shopping and field research. Based in the vibrant regions of Bali, you will lead and optimize on-ground research operations to gather actionable insights that drive business growth and service excellence.
This is a unique opportunity for detail-oriented professionals passionate about market research, data collection, and consumer behavior analysis. You will collaborate with cross-functional teams to design, execute, and evaluate field research projects, ensuring high-quality data that informs strategic decisions. With a competitive salary range of ₱40,000 – ₱50,000 per month, this full-time role offers a dynamic work environment in one of Southeast Asia’s most inspiring locations.
If you thrive in fast-paced settings, have a knack for coordination, and are eager to contribute to impactful research initiatives, we invite you to apply and help us redefine industry standards in customer experience and market intelligence.
Responsibility
- Coordinate and supervise mystery shopping assignments across designated regions, ensuring adherence to project guidelines and timelines.
- Develop and implement field research methodologies, including survey design, participant recruitment, and data collection protocols.
- Train, mentor, and manage a team of field researchers and mystery shoppers to maintain high standards of accuracy and professionalism.
- Analyze and compile field data into comprehensive reports, highlighting key trends, insights, and recommendations for stakeholders.
- Liaise with clients to clarify project objectives, provide progress updates, and present findings in a clear, actionable format.
- Monitor and evaluate the performance of field teams, providing feedback and implementing improvements to enhance efficiency.
- Ensure compliance with ethical research standards and company policies in all field activities.
- Utilize CRM and data management tools to track assignments, manage schedules, and maintain accurate records.
Qualifications
- Bachelor’s degree in Marketing, Business Administration, Social Sciences, or a related field.
- Proven experience (2+ years) in field research, mystery shopping, or market research coordination.
- Strong organizational and project management skills, with the ability to handle multiple tasks under tight deadlines.
- Excellent communication and interpersonal skills to interact with clients, team members, and field staff.
- Proficiency in data analysis tools (e.g., Excel, SPSS) and report writing.
- Familiarity with CRM software and field data collection platforms is a plus.
- Ability to travel within Bali and occasionally to other regions as required.
- Attention to detail, problem-solving mindset, and a passion for delivering high-quality insights.