job description
Join Home Credit Indonesia, a leading global consumer finance provider, as a Field Officer (Collection & Customer Education) in beautiful Bali! This is an exciting opportunity to build a rewarding career in financial services while making a real difference in customers' lives through education and support.
As our Field Officer, you'll play a crucial role in our customer relationship management by conducting home visits to our valued clients across Bali's vibrant regions including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. You'll be the face of Home Credit, combining collection activities with financial education to help customers manage their payments responsibly while maintaining positive relationships.
This position offers a competitive salary package (IDR 5,000,000 – 7,500,000/month) plus performance incentives, comprehensive training, and career growth opportunities in one of Southeast Asia's most dynamic financial services companies. Enjoy the perfect work-life balance while working in Bali's stunning locations, from the cultural heart of Ubud to the bustling beaches of Kuta.
If you're a people person with excellent communication skills and a passion for helping others, we'd love to hear from you! This role is perfect for someone who enjoys fieldwork, building relationships, and making a positive impact in their community.
Home Credit Indonesia is committed to diversity and inclusion. We encourage applications from all qualified candidates regardless of background.
Responsibility
- Conduct scheduled home visits to customers across designated Bali areas (Canggu, Ubud, Denpasar, etc.) for payment collection and account servicing
- Provide personalized financial education to customers on responsible borrowing, payment management, and financial planning
- Perform accurate documentation of all field activities, customer interactions, and payment arrangements using company mobile applications
- Build and maintain strong customer relationships through professional, empathetic communication and problem-solving
- Identify and report potential risks or fraudulent activities while maintaining confidentiality and compliance with company policies
- Achieve monthly collection targets while maintaining high customer satisfaction scores
- Collaborate with internal teams (Customer Service, Risk Management) to resolve complex customer issues
- Participate in regular training sessions to stay updated on company products, policies, and collection techniques
Qualifications
- Minimum high school diploma or equivalent; bachelor's degree in Finance, Business, or related field is a plus
- 1+ years of experience in field collection, customer service, sales, or related roles (fresh graduates with strong interpersonal skills are welcome to apply)
- Excellent Bahasa Indonesia and English communication skills (verbal and written)
- Strong interpersonal and negotiation skills with ability to handle difficult conversations professionally
- Proven ability to work independently and manage time effectively in a field-based role
- Basic smartphone proficiency for using company applications and reporting tools
- Valid motorcycle license (SIM C) and willingness to travel extensively within assigned areas
- Familiarity with Bali's geography and local communities is highly advantageous