job description
Join our dynamic team as a Field Collection Staff in Bali! In this role, you will be responsible for managing collections and ensuring smooth communication with vendors regarding device returns. Your ability to handle challenging conversations with professionalism and tact will be key to your success. This position offers an exciting opportunity to work in a fast-paced environment while contributing to the growth of our retail and consumer products sector.
As a Field Collection Staff, you will play a crucial role in maintaining strong relationships with vendors and ensuring timely collections. Your strong communication skills and ability to negotiate effectively will help drive operational efficiency and customer satisfaction. If you are a motivated individual with a passion for customer service and problem-solving, we invite you to apply and become part of our team.
Responsibility
- Manage and oversee field collections from vendors and customers.
- Communicate clearly and professionally with vendors regarding device returns and collections.
- Handle difficult conversations with tact and professionalism to resolve issues.
- Maintain accurate records of all collections and transactions.
- Ensure compliance with company policies and procedures during collections.
- Build and maintain strong relationships with vendors and customers.
- Provide regular reports on collection activities and outcomes.
- Assist in resolving any disputes or issues related to collections.
Qualifications
- High school diploma or equivalent; additional education is a plus.
- Proven experience in collections, customer service, or a related field.
- Excellent communication and negotiation skills.
- Ability to handle challenging conversations with professionalism.
- Strong organizational and record-keeping skills.
- Familiarity with retail and consumer products is an advantage.
- Ability to work independently and as part of a team.
- Willingness to travel within Bali as needed.