job description
Join PT Mitra Solusi Lelang as a Field Collection Remedial Officer in the vibrant regions of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. This is a unique opportunity to contribute to the financial services sector while working in one of Indonesia’s most dynamic and culturally rich locations.
As a Remedial Officer, you will play a critical role in managing and recovering overdue accounts through field visits, negotiations, and strategic follow-ups. Your work will directly impact the company’s financial health while providing solutions to clients in need of assistance. This contract-based position offers a competitive salary, professional growth, and the chance to develop expertise in debt recovery and customer relations.
If you are a proactive, detail-oriented professional with a passion for problem-solving and strong interpersonal skills, we invite you to apply. Bali’s thriving business environment and supportive team culture make this an ideal role for those seeking a rewarding career in financial services.
Responsibility
- Conduct field visits to clients in Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung) to assess and recover overdue payments.
- Develop and implement effective debt recovery strategies tailored to individual client situations.
- Negotiate repayment plans with clients, ensuring mutual agreement while adhering to company policies.
- Maintain accurate and up-to-date records of all collection activities, including client interactions and payment statuses.
- Collaborate with internal teams to escalate complex cases and provide regular progress reports.
- Ensure compliance with all legal and ethical standards in debt collection practices.
- Provide exceptional customer service, addressing client concerns with professionalism and empathy.
- Identify early warning signs of potential delinquencies and propose preventive measures.
Qualifications
- Minimum Diploma or Bachelor’s degree in Finance, Business, Economics, or a related field.
- Proven experience (1-3 years) in debt collection, field sales, or customer service, preferably in the financial sector.
- Strong negotiation and communication skills with the ability to handle sensitive situations diplomatically.
- Familiarity with Bali’s local geography and willingness to travel extensively within the assigned regions.
- Proficiency in using MS Office and CRM tools for reporting and data management.
- High integrity, attention to detail, and the ability to work independently with minimal supervision.
- Ownership of a motorcycle and valid driver’s license is a plus.
- Fluency in Bahasa Indonesia and English is required; knowledge of local dialects is advantageous.