job description
Join Indodana, a leading financial services provider in Indonesia, as a Field Collection Officer in the vibrant regions of Bali. This role is pivotal in maintaining our commitment to financial integrity by ensuring timely recoveries from delinquent accounts while upholding professionalism and empathy in every interaction.
As a Field Collection Officer, you will be at the forefront of our customer engagement strategy, conducting on-site visits to clients who have missed payment deadlines. Your role will involve negotiating repayment plans, verifying client information, and providing clear, actionable solutions to help clients fulfill their financial obligations. This position offers a dynamic work environment, opportunities for professional growth, and the chance to make a tangible impact in the financial well-being of our clients.
Based in Bali’s key areas—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you will work closely with a supportive team to achieve collection targets while adhering to ethical and legal standards. If you are a motivated, detail-oriented professional with a passion for customer service and problem-solving, we invite you to apply and become part of our mission to drive financial inclusion across Indonesia.
Responsibility
- Conduct field visits to delinquent clients in assigned regions (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung) to assess their financial situation and negotiate repayment plans.
- Verify client identities, contact details, and financial status to ensure accurate and up-to-date records.
- Provide clear and empathetic communication to clients regarding their outstanding obligations, payment terms, and potential consequences of non-payment.
- Document all collection activities, including visit reports, payment agreements, and client feedback, in the company’s system.
- Collaborate with the internal team to escalate complex cases and develop strategies for high-risk accounts.
- Achieve monthly collection targets while maintaining compliance with company policies and regulatory requirements.
- Educate clients on financial literacy and responsible borrowing practices to prevent future defaults.
- Utilize mobile collection tools and CRM systems to track progress and generate real-time updates.
Qualifications
- Minimum Diploma (D3) or Bachelor’s degree in Finance, Business, Economics, or related fields.
- Proven experience (minimum 1-2 years) in debt collection, field sales, or customer service, preferably in the financial services sector.
- Strong negotiation and interpersonal skills with the ability to handle sensitive situations professionally.
- Familiarity with Bali’s geography and willingness to travel extensively within assigned regions.
- Proficient in using mobile apps, CRM software, and Microsoft Office (Excel, Word).
- Excellent written and verbal communication skills in both Indonesian and English.
- Self-motivated, target-driven, and able to work independently with minimal supervision.
- Ownership of a motorcycle and valid driver’s license (SIM C) is mandatory.