job description
Join Ray Tech (Malaysia) Sdn Bhd as a Field Application Engineer and become a key player in delivering cutting-edge technical solutions to our clients. This role offers a unique blend of hands-on fieldwork, professional growth, and the opportunity to work with industry-leading technology. Based in the vibrant regions of Bali, you'll enjoy a dynamic work environment, competitive compensation, and a clear career progression path.
As a Field Application Engineer, you will serve as the technical bridge between our products and customers, ensuring seamless integration, troubleshooting, and optimization. You'll collaborate with cross-functional teams to provide on-site expertise, conduct training sessions, and drive customer satisfaction. This position is ideal for professionals who thrive in technical environments and are passionate about solving real-world challenges.
At Ray Tech, we invest in our employees' success through continuous training, mentorship programs, and opportunities for advancement. If you're looking for a rewarding career that combines technical expertise with customer engagement, this is the perfect role for you.
Responsibility
- Provide on-site technical support and troubleshooting for clients, ensuring optimal performance of our products.
- Conduct product demonstrations, training sessions, and workshops to educate customers on product features and best practices.
- Collaborate with sales and engineering teams to gather customer feedback and identify opportunities for product improvements.
- Develop and maintain strong relationships with clients, serving as their primary technical point of contact.
- Create detailed technical reports, documentation, and case studies to share insights and solutions with internal teams.
- Assist in the installation, configuration, and testing of products at customer sites.
- Stay updated on industry trends, emerging technologies, and competitive products to provide informed recommendations.
- Participate in trade shows, conferences, and industry events to represent the company and network with potential clients.
Qualifications
- Bachelor's degree in Engineering, Computer Science, or a related technical field.
- Proven experience in a field application engineering, technical support, or customer-facing engineering role.
- Strong technical aptitude with the ability to troubleshoot and resolve complex technical issues.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
- Willingness to travel frequently to client sites within the assigned regions.
- Proficiency in using technical tools, software, and diagnostic equipment relevant to the industry.
- Self-motivated, proactive, and able to work independently with minimal supervision.
- Familiarity with industry standards, regulations, and best practices is a plus.