job description
Join Ocha Bali, a premier hospitality destination, as a Female Floor Team Member in our exclusive Dua Umalas location. This is your opportunity to deliver world-class service in a dynamic, luxury-driven environment where excellence is rewarded.
As part of our team, you will engage with international guests, ensuring their experience exceeds expectations with professionalism, warmth, and attention to detail. We offer a competitive salary, career growth opportunities, and a supportive work culture that values your contributions.
If you are passionate about hospitality, thrive in fast-paced settings, and take pride in creating memorable guest experiences, we invite you to apply. Elevate your career in Bali’s thriving tourism industry with a brand that stands for quality, elegance, and service excellence.
Responsibility
- Provide exceptional guest service with a focus on professionalism and international standards.
- Welcome, assist, and engage guests with courtesy and efficiency throughout their visit.
- Maintain a clean, organized, and visually appealing floor area in accordance with brand guidelines.
- Collaborate with team members to ensure seamless operations and guest satisfaction.
- Handle guest inquiries, requests, and concerns promptly and diplomatically.
- Uphold high standards of personal grooming and presentation as a brand ambassador.
- Assist in event setup and breakdown for special functions or promotions.
- Follow all safety, hygiene, and operational protocols to ensure a secure environment.
Qualifications
- Minimum 1 year of experience in hospitality, customer service, or a related field.
- Fluent in English (additional languages are a plus).
- Strong interpersonal and communication skills with a guest-first mindset.
- Ability to work flexible hours, including weekends and holidays.
- Well-groomed appearance with a professional demeanor.
- Team player with a positive attitude and willingness to learn.
- Basic knowledge of hospitality service standards and etiquette.
- Physically fit to stand and move for extended periods.