job description
Join Exceltec Property Management Pte Ltd as a Facilities Helpdesk Coordinator and play a pivotal role in ensuring seamless operations across our premier properties in Bali. This position is ideal for a detail-oriented professional who thrives in a dynamic environment, managing inquiries, coordinating maintenance, and delivering exceptional service to tenants and stakeholders.
Based in the vibrant regions of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you will be the first point of contact for all facility-related requests, ensuring timely resolutions and maintaining high standards of property management. If you are passionate about organization, problem-solving, and customer service, this is your opportunity to grow with a leading property management firm.
Responsibility
- Manage and prioritize incoming helpdesk inquiries via phone, email, and digital platforms.
- Coordinate with maintenance teams, vendors, and contractors to ensure prompt resolution of facility issues.
- Maintain accurate records of requests, work orders, and resolutions in the company’s management system.
- Conduct regular follow-ups with tenants and stakeholders to ensure satisfaction and address recurring concerns.
- Assist in scheduling preventive maintenance and inspections for properties under management.
- Generate reports on helpdesk performance, response times, and common facility issues.
- Provide administrative support, including documentation, invoicing, and vendor communications.
- Uphold company policies and safety standards in all facility-related operations.
Qualifications
- Diploma or Bachelor’s degree in Business Administration, Facility Management, or a related field.
- Minimum of 2 years of experience in a helpdesk, administrative, or facility coordination role.
- Strong organizational and multitasking skills with keen attention to detail.
- Excellent communication skills in English (written and verbal).
- Proficiency in Microsoft Office Suite and facility management software.
- Ability to work independently and collaboratively in a fast-paced environment.
- Customer service-oriented mindset with a problem-solving approach.
- Knowledge of property management or real estate operations is a plus.