job description
Join Baiwei Minibowl Sdn Bhd as an F&B Outlet Manager and lead a dynamic team in delivering exceptional dining experiences across Bali’s most vibrant locations. This role offers a unique opportunity to shape the operational excellence of our premium outlets while driving customer satisfaction and business growth. If you are a passionate leader with a flair for hospitality, we invite you to be part of our mission to redefine culinary excellence in Bali.
As the face of our brand, you will oversee daily operations, ensure seamless service delivery, and cultivate a culture of excellence. Your leadership will directly impact guest experiences, team performance, and the overall success of our outlets. With competitive compensation, career development opportunities, and the chance to work in Bali’s thriving hospitality scene, this role is perfect for ambitious professionals ready to make their mark.
Responsibility
- Lead and manage all aspects of outlet operations, including staffing, scheduling, and performance management.
- Ensure exceptional customer service standards are met, resolving guest concerns promptly and professionally.
- Oversee inventory management, cost control, and budget adherence to maximize profitability.
- Develop and implement strategies to enhance guest satisfaction, repeat business, and outlet reputation.
- Train, mentor, and motivate staff to deliver high-quality service and uphold brand standards.
- Monitor compliance with health, safety, and hygiene regulations to maintain a safe working environment.
- Collaborate with the culinary team to ensure menu offerings align with guest preferences and operational efficiency.
- Analyze sales reports and market trends to identify opportunities for growth and improvement.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 3 years of experience in a managerial role within the F&B or hospitality industry.
- Proven track record of leading teams, driving sales, and improving operational efficiency.
- Strong interpersonal and communication skills to engage with guests, staff, and stakeholders.
- Proficiency in POS systems, inventory management, and financial reporting.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Fluency in English; additional languages (e.g., Indonesian, Mandarin) are a plus.
- Passion for hospitality and a commitment to delivering memorable guest experiences.