job description
Join KFC, a globally recognized leader in the quick-service restaurant industry, as an F&B Assistant Manager in the vibrant and culturally rich locations of Bali, Indonesia. As part of our dynamic team, you’ll play a pivotal role in delivering exceptional customer experiences while contributing to the operational excellence of one of the world’s most beloved brands.
KFC is committed to fostering a supportive and growth-oriented work environment. With our recent recognition as a Top 5 F&B Employer in Singapore (2025), we bring the same standards of excellence, innovation, and employee development to our Bali locations. This is your opportunity to grow your career in a fast-paced, rewarding industry while enjoying the unique lifestyle that Bali has to offer.
In this role, you will assist in managing daily restaurant operations, leading a motivated team, and ensuring that every guest leaves with a smile. If you are passionate about hospitality, thrive in a leadership position, and want to be part of a brand that values integrity, teamwork, and continuous improvement, we want to hear from you!
Responsibility
- Assist the Restaurant Manager in overseeing daily operations, including staffing, inventory management, and customer service.
- Lead, train, and motivate a team of staff to deliver high-quality service and maintain operational standards.
- Ensure compliance with food safety, hygiene, and company policies to uphold KFC’s reputation for excellence.
- Monitor and optimize restaurant performance metrics, including sales, customer satisfaction, and operational efficiency.
- Handle customer inquiries and resolve complaints professionally to ensure a positive dining experience.
- Coordinate with the kitchen and front-of-house teams to ensure smooth service during peak hours.
- Assist in budgeting, cost control, and financial reporting to support the restaurant’s profitability.
- Implement promotional campaigns and marketing initiatives to drive customer engagement and sales growth.
Qualifications
- Minimum 2-3 years of experience in a supervisory or managerial role within the F&B or hospitality industry.
- Proven leadership skills with the ability to inspire and manage a diverse team.
- Strong understanding of restaurant operations, including inventory control, staff scheduling, and customer service.
- Excellent communication and interpersonal skills to interact effectively with staff, customers, and management.
- Knowledge of food safety regulations and best practices in hygiene and sanitation.
- Ability to work flexible hours, including weekends, holidays, and evenings, as required by business needs.
- Proficiency in basic computer applications (e.g., POS systems, Microsoft Office) for reporting and administrative tasks.
- Passion for the F&B industry and a commitment to delivering exceptional guest experiences.