job description
Join Oleo-Fats Inc. (OFI) as an External Customer Support Specialist and become the bridge between our valued clients and our world-class manufacturing and logistics operations. In this dynamic role, you will ensure seamless communication, resolve inquiries, and provide exceptional service to external stakeholders, reinforcing OFI's reputation for reliability and excellence in the industry.
Based in the vibrant regions of Bali, this position offers a unique opportunity to work in a fast-paced, customer-centric environment while enjoying the island's inspiring work-life balance. Whether you're assisting with order processing, coordinating logistics, or addressing customer concerns, your contributions will directly impact client satisfaction and operational efficiency.
If you thrive in collaborative settings, possess strong problem-solving skills, and are passionate about delivering top-tier support, we invite you to apply and grow your career with a leading name in manufacturing and logistics.
Responsibility
- Serve as the primary point of contact for external customers, addressing inquiries via phone, email, and other communication channels.
- Process and track customer orders, ensuring accuracy and timely delivery in coordination with logistics teams.
- Resolve customer complaints or issues promptly, escalating complex cases to relevant departments while maintaining professionalism.
- Maintain up-to-date records of customer interactions, transactions, and feedback using CRM or ERP systems.
- Collaborate with internal teams (sales, logistics, production) to ensure alignment on customer requirements and expectations.
- Provide administrative support, including preparing reports, invoices, and documentation for external stakeholders.
- Proactively communicate updates on order statuses, delays, or changes to customers to manage expectations.
- Identify opportunities to improve customer service processes and contribute to continuous improvement initiatives.
Qualifications
- Bachelor's degree in Business Administration, Logistics, Communications, or a related field.
- Minimum of 2 years of experience in customer support, sales coordination, or administrative roles, preferably in manufacturing or logistics.
- Excellent verbal and written communication skills in English; proficiency in Bahasa Indonesia is a plus.
- Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
- Proficiency in Microsoft Office Suite and experience with CRM/ERP systems (e.g., SAP, Salesforce).
- Problem-solving mindset with a customer-first approach and a keen attention to detail.
- Ability to work independently and collaboratively in a team-oriented setting.
- Familiarity with manufacturing or logistics processes is highly advantageous.