job description
Join NYS International Freight as a Customer Service Executive specializing in Export & Import operations in the heart of Bali’s thriving logistics hub. This is a unique opportunity to play a pivotal role in ensuring seamless, professional handling of international shipments while delivering exceptional customer service to our global clientele.
Based in our modern office in Badung, you’ll collaborate with a dynamic team to coordinate logistics, resolve inquiries, and maintain strong relationships with clients, carriers, and customs authorities. This full-time, office-based role (5 days/week) offers a stable career path in the fast-paced world of manufacturing, transport, and logistics, with competitive compensation and growth opportunities.
If you’re a detail-oriented professional with a passion for supply chain excellence and a knack for problem-solving, we’d love to hear from you. Apply today to be part of a company that values efficiency, integrity, and customer satisfaction.
Responsibility
- Manage end-to-end customer service operations for export and import shipments, ensuring timely and accurate processing.
- Liaise with clients, shipping lines, and customs brokers to resolve inquiries, track shipments, and address delays or discrepancies.
- Prepare and verify shipping documentation (e.g., bills of lading, invoices, packing lists) to comply with international trade regulations.
- Coordinate with internal teams (e.g., operations, finance) to ensure seamless workflow and adherence to service-level agreements (SLAs).
- Monitor shipment statuses and proactively communicate updates to stakeholders, including real-time tracking and reporting.
- Handle customer complaints and escalations with professionalism, offering solutions to maintain trust and satisfaction.
- Maintain accurate records of all transactions, communications, and documentation in the company’s ERP or logistics management system.
- Stay updated on industry trends, customs regulations, and trade compliance to provide informed guidance to clients.
Qualifications
- Minimum Diploma or Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- Proven experience (1–3 years) in customer service, freight forwarding, or logistics, preferably in export/import operations.
- Strong knowledge of international shipping procedures, Incoterms, and customs clearance.
- Excellent communication skills in English (written and verbal) with the ability to interact professionally with global clients.
- Proficiency in Microsoft Office (Excel, Word) and familiarity with logistics software (e.g., CargoWise, SAP).
- Highly organized with attention to detail and the ability to multitask in a fast-paced environment.
- Problem-solving mindset with a customer-centric approach to resolving issues efficiently.
- Ability to work independently and collaboratively in a team-oriented setting.