job description
Join Omega Sofa, a leading name in the furniture manufacturing and export industry, as an Export Customer Service Executive. This is a fantastic opportunity for fresh graduates to kickstart their careers in international trade and customer relations. Based in the vibrant region of Badung, Bali, you will play a pivotal role in ensuring seamless communication between our global clients and internal teams.
In this dynamic position, you will manage export documentation, coordinate shipments, and provide exceptional service to our international partners. Your ability to communicate effectively in English and your knack for problem-solving will be key to maintaining strong client relationships and driving customer satisfaction. With a competitive salary range of IDR 10,000,000 – IDR 15,000,000 per month, this role offers both financial rewards and professional growth in a fast-paced, multicultural environment.
If you are a motivated individual with a passion for customer service and a desire to thrive in the export industry, we invite you to apply and become part of our dedicated team at Omega Sofa.
Responsibility
- Manage and process export orders, ensuring accuracy and timely delivery.
- Liaise with international clients to address inquiries, resolve issues, and provide updates on order status.
- Prepare and verify export documentation, including invoices, packing lists, and shipping documents.
- Coordinate with logistics teams to ensure smooth shipment and delivery of products.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Assist in resolving discrepancies or complaints related to export orders.
- Collaborate with internal departments to improve customer service processes and efficiency.
- Provide regular reports on customer service metrics and export activities.
Qualifications
- Possess a Diploma or Degree in Business Studies, Administration, Management, or a related field.
- Excellent written and verbal communication skills in English; additional languages are a plus.
- Strong organizational and time-management skills with attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Fresh graduates are encouraged to apply; prior experience in customer service or export operations is advantageous.
- Problem-solving mindset with a customer-centric approach.
- Willingness to learn and adapt to industry-specific software and tools.