job description
Join Thomson Hospitals in Bali as an Executive Patient Services professional and play a pivotal role in delivering exceptional patient care. You will be the first point of contact for patients, ensuring a seamless and positive experience from appointment scheduling to follow-up care. Your friendly demeanor, organizational skills, and commitment to patient satisfaction will contribute to our mission of providing world-class healthcare services.
In this role, you will manage patient appointments, coordinate with medical staff, and maintain accurate records. Your ability to communicate effectively and handle patient inquiries with empathy will be key to fostering trust and confidence in our services. If you are passionate about healthcare and dedicated to making a difference in patients' lives, we invite you to apply and grow with us in the beautiful setting of Bali.
Responsibility
- Provide friendly and professional patient service, ensuring a positive experience for all visitors.
- Manage patient appointments, including scheduling, rescheduling, and cancellations.
- Coordinate with medical staff to ensure smooth patient flow and timely care.
- Maintain accurate and up-to-date patient records in compliance with hospital policies.
- Handle patient inquiries and concerns with empathy and professionalism.
- Assist with administrative tasks, including billing, insurance verification, and documentation.
- Ensure the reception area is welcoming and well-organized.
- Collaborate with the healthcare team to improve patient service processes.
Qualifications
- Diploma or Bachelor's degree in Healthcare Administration, Nursing, or a related field.
- Minimum of 2 years of experience in patient services, healthcare administration, or a similar role.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in medical software and Microsoft Office Suite.
- Fluency in English and Bahasa Indonesia; additional languages are a plus.
- Compassionate and patient-centered approach to care.
- Ability to work in a fast-paced environment and handle stressful situations calmly.