job description
Join our dynamic team as an Executive Housekeeper in one of Bali's most prestigious luxury hotels. Located in the heart of Bali's vibrant tourist destinations, our properties offer a unique blend of modern comfort and traditional Balinese hospitality. As an Executive Housekeeper, you will play a pivotal role in maintaining the highest standards of cleanliness and guest satisfaction, ensuring that every visitor experiences the epitome of luxury and relaxation.
This position offers an exciting opportunity to lead a dedicated team of housekeeping professionals in a fast-paced, rewarding environment. If you are passionate about hospitality and have a keen eye for detail, we invite you to apply and become a part of our commitment to excellence.
Responsibility
- Oversee and manage the daily operations of the housekeeping department to ensure the highest standards of cleanliness and guest satisfaction.
- Develop and implement housekeeping policies, procedures, and standards in compliance with hotel guidelines.
- Train, supervise, and evaluate housekeeping staff to ensure exceptional performance and adherence to quality standards.
- Coordinate with other departments to ensure seamless guest experiences and efficient hotel operations.
- Monitor and maintain inventory of housekeeping supplies, ensuring cost-effective usage and timely replenishment.
- Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain impeccable cleanliness and presentation.
- Handle guest complaints and requests promptly and professionally, ensuring resolution and guest satisfaction.
- Prepare and manage the housekeeping budget, ensuring financial targets are met without compromising quality.
Qualifications
- Proven experience as an Executive Housekeeper or similar role in a luxury hotel or resort.
- Strong leadership and team management skills, with the ability to motivate and inspire a diverse team.
- Excellent organizational and time management abilities, with a keen eye for detail.
- In-depth knowledge of housekeeping operations, cleaning techniques, and industry best practices.
- Exceptional communication and interpersonal skills, with a customer-centric approach.
- Proficiency in using housekeeping management software and Microsoft Office Suite.
- Flexibility to work in shifts, including weekends and holidays, as required by the hotel's operational needs.
- Fluency in English; knowledge of additional languages is a plus.