job description
Join PERSOL in beautiful Bali as an Executive Assistant to the Managing Director and Customer Service Specialist! This dual-role position offers a unique opportunity to support high-level administrative functions while delivering exceptional customer service in a dynamic, fast-paced environment.
As the backbone of our sales and operations teams, you will play a pivotal role in ensuring smooth business operations, coordinating executive schedules, and maintaining seamless communication with clients and stakeholders. Based in one of Bali’s most vibrant regions—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll enjoy a professional yet relaxed work culture while contributing to the growth of a leading organization.
If you thrive in a multifaceted role that blends strategic support, problem-solving, and customer engagement, this is your chance to make an impact. Competitive salary, career development, and the opportunity to work in paradise await the right candidate!
Responsibility
- Provide comprehensive administrative support to the Managing Director, including calendar management, meeting coordination, and travel arrangements.
- Act as the primary point of contact for internal and external stakeholders, ensuring professional and timely communication.
- Assist the sales team with documentation, reporting, and operational tasks to enhance efficiency and productivity.
- Handle customer inquiries, complaints, and requests with a high degree of professionalism and problem-solving skills.
- Prepare and distribute meeting agendas, minutes, and follow-up actions for executive and team discussions.
- Maintain organized filing systems (digital and physical) for contracts, client records, and corporate documents.
- Collaborate with cross-functional teams to streamline processes and improve customer service workflows.
- Monitor and track key performance metrics for customer service operations, providing insights for continuous improvement.
Qualifications
- Minimum 3 years of experience in an executive assistant, administrative, or customer service role, preferably in a corporate or fast-paced environment.
- Exceptional written and verbal communication skills in English; proficiency in additional languages is a plus.
- Strong organizational and time-management abilities, with the capacity to prioritize tasks in a high-pressure setting.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM or project management tools.
- Proven ability to handle confidential information with discretion and integrity.
- Customer-centric mindset with a track record of resolving issues efficiently and maintaining positive client relationships.
- Bachelor’s degree in Business Administration, Communications, or a related field is preferred.
- Adaptability to work in a hybrid or on-site setting within Bali’s key business hubs.