job description
Join Bertam Resort & Water Park, a premier luxury resort brand, as our Executive Assistant Manager in the breathtaking island paradise of Bali. This is a high-impact leadership role where you will oversee Revenue Management, Front Office Operations, and our signature Wellness Spa, driving exceptional guest experiences while maximizing commercial success. If you are a guest-focused, commercially driven leader with a passion for hospitality excellence, this is your opportunity to shine in one of the worldâs most sought-after resort destinations.
In this dynamic role, you will collaborate with cross-functional teams to elevate service standards, optimize revenue streams, and ensure seamless operations across our luxury resort. Baliâs vibrant hospitality scene offers a unique blend of cultural richness and modern luxury, making it the perfect setting for a career-defining opportunity. Whether youâre refining guest service protocols, analyzing revenue performance, or mentoring a high-performing team, your leadership will directly impact our resortâs reputation and profitability.
We are seeking a strategic thinker with a hands-on approach, someone who thrives in a fast-paced environment and is committed to delivering five-star experiences. If you have a proven track record in hotel or resort management, a keen eye for detail, and a passion for wellness and hospitality, we want to hear from you. This contract role offers a competitive salary, professional growth opportunities, and the chance to live and work in one of the most desirable locations in the world.
Responsibility
- Lead Front Office Operations: Oversee daily front desk operations, guest relations, and concierge services to ensure seamless check-ins, personalized guest experiences, and efficient problem resolution.
- Drive Revenue Growth: Develop and implement revenue management strategies, including dynamic pricing, yield management, and promotional campaigns to maximize occupancy and profitability.
- Manage Wellness Spa Operations: Supervise the Wellness Spa team, ensuring exceptional service delivery, adherence to brand standards, and alignment with guest expectations for luxury and relaxation.
- Enhance Guest Satisfaction: Monitor guest feedback, implement service improvements, and maintain high standards of hospitality to achieve top-tier guest satisfaction scores.
- Team Leadership & Development: Mentor, train, and motivate a diverse team of hospitality professionals, fostering a culture of excellence, accountability, and continuous improvement.
- Financial Oversight: Monitor departmental budgets, control costs, and analyze financial performance to ensure operational efficiency and profitability.
- Collaborate with Cross-Functional Teams: Work closely with Sales, Marketing, Housekeeping, and F&B teams to align operations, enhance guest experiences, and drive overall resort success.
- Compliance & Safety: Ensure adherence to resort policies, local regulations, and health and safety standards to maintain a secure and compliant environment.
Qualifications
- Proven Experience: Minimum 5 years in a leadership role within luxury hotels, resorts, or wellness spas, with a strong background in front office, revenue management, or spa operations.
- Educational Background: Bachelorâs degree in Hospitality Management, Business Administration, or a related field (or equivalent experience).
- Commercial Acumen: Demonstrated ability to drive revenue growth, optimize pricing strategies, and analyze market trends to enhance profitability.
- Guest-Centric Mindset: Passion for delivering exceptional guest experiences with a focus on personalization, problem-solving, and service excellence.
- Leadership Skills: Strong leadership and team management abilities, with experience mentoring and developing high-performing teams.
- Technical Proficiency: Familiarity with hospitality management software (e.g., PMS, RMS, CRM) and Microsoft Office Suite (Excel, Word, PowerPoint).
- Communication Skills: Excellent verbal and written communication skills in English; additional languages are a plus.
- Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to evolving guest needs and industry trends.