job description
Are you passionate about creating unforgettable experiences and building meaningful connections? Eminence Organization is seeking a dynamic Events & Customer Engagement Associate to join our team in beautiful Bali. Whether you're starting your career, transitioning industries, or looking for a fresh challenge, this role offers the perfect opportunity to grow in a vibrant and innovative environment.
In this role, you will be at the heart of our customer engagement strategy, planning and executing events that leave a lasting impression. You'll work closely with cross-functional teams to ensure seamless experiences, from concept to execution. If you thrive in fast-paced settings and love connecting with people, we'd love to meet you!
Bali's unique blend of culture, nature, and hospitality provides the perfect backdrop for this exciting role. Join us and be part of a team that values creativity, collaboration, and excellence.
Responsibility
- Plan, coordinate, and execute engaging events that align with company objectives and enhance customer experience.
- Develop and maintain strong relationships with clients, partners, and vendors to ensure successful event outcomes.
- Create and implement customer engagement strategies to foster loyalty and satisfaction.
- Collaborate with marketing and communications teams to promote events and maximize attendance.
- Manage event logistics, including venue selection, catering, audiovisual setup, and on-site coordination.
- Gather and analyze feedback from attendees to continuously improve event quality and customer engagement.
- Assist in budget management, ensuring events are delivered within financial constraints.
- Stay updated on industry trends and best practices to bring innovative ideas to the team.
Qualifications
- Bachelor's degree in Marketing, Communications, Hospitality, or a related field.
- Proven experience in event planning, customer service, or a similar role.
- Excellent communication and interpersonal skills, with a knack for building rapport.
- Strong organizational and project management abilities, with attention to detail.
- Creative thinker with a passion for delivering exceptional customer experiences.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in Microsoft Office Suite and event management software.
- Fluency in English; additional languages are a plus.