job description
Are you a tech-savvy professional with a passion for streamlining business operations? VA Masters is seeking a detail-oriented ERP Support Virtual Assistant to join our dynamic team. In this role, you’ll provide critical support for Enterprise Resource Planning (ERP) systems, ensuring smooth functionality and helping businesses optimize their workflows.
Based in the vibrant and inspiring locations of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung), you’ll enjoy the perfect work-life balance while contributing to global business efficiency. Whether you're troubleshooting system issues, assisting with data migration, or training end-users, your expertise will drive operational excellence.
This is a full-time remote position offering competitive hourly rates ($3–$4 USD) and the opportunity to grow with a leading virtual assistance provider. If you thrive in a fast-paced environment and have a knack for problem-solving, we’d love to hear from you!
Responsibility
- Provide first-level support for ERP system users, troubleshooting issues and resolving technical queries.
- Assist with data entry, migration, and validation within the ERP platform to ensure accuracy.
- Generate and analyze reports from the ERP system to support business decision-making.
- Collaborate with IT teams to test and deploy ERP updates or patches.
- Train end-users on ERP functionalities and best practices for system utilization.
- Document processes, issues, and solutions in a clear and organized manner.
- Monitor system performance and escalate complex issues to senior support or development teams.
- Ensure data security and compliance with company policies and industry standards.
Qualifications
- Proven experience as an ERP Support Specialist, Virtual Assistant, or similar role.
- Familiarity with popular ERP systems (e.g., SAP, Oracle, Microsoft Dynamics, Odoo).
- Strong problem-solving and analytical skills with attention to detail.
- Excellent written and verbal communication skills in English.
- Ability to work independently in a remote setting with minimal supervision.
- Proficiency in Microsoft Office Suite (Excel, Word) and basic IT troubleshooting.
- Experience with data management, reporting tools, or SQL is a plus.
- Highly organized with the ability to prioritize tasks and meet deadlines.