job description
Are you passionate about technology and helping businesses thrive in the digital space? HR Primo Management Services is seeking a dedicated Client Support Analyst (Web Applications) to join our dynamic team. In this role, you will serve as the bridge between our clients and development teams, ensuring seamless web application performance and exceptional user experiences.
Based in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you will collaborate with developers, troubleshoot technical issues, and provide top-tier support to our diverse clientele. This is a fantastic opportunity to grow your technical skills while making a tangible impact on business operations.
If you thrive in a fast-paced environment and enjoy solving complex problems, we want to hear from you! Apply today and take the next step in your career with a company that values innovation and excellence.
Responsibility
- Provide technical support and troubleshooting for web applications, ensuring minimal downtime and optimal performance.
- Collaborate with developers to identify, document, and resolve technical issues reported by clients.
- Act as the primary point of contact for client inquiries, offering timely and professional assistance.
- Monitor web application performance and proactively address potential issues before they impact users.
- Conduct regular system checks and updates to maintain security and functionality.
- Document support processes, solutions, and client interactions for future reference.
- Assist in the onboarding of new clients, ensuring smooth integration with our web applications.
- Stay updated on industry trends and emerging technologies to provide informed recommendations.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in technical support, preferably with web applications.
- Strong problem-solving skills and the ability to troubleshoot technical issues efficiently.
- Excellent communication skills, both written and verbal, with a customer-centric approach.
- Familiarity with web technologies such as HTML, CSS, JavaScript, and basic backend systems.
- Ability to work independently and collaboratively in a team environment.
- Experience with helpdesk software or ticketing systems is a plus.
- Willingness to learn and adapt to new technologies and tools.