job description
Are you a tech-savvy problem solver looking to launch your IT career in a dynamic environment? APWTech is seeking a motivated Entry Level Service Desk Analyst I to join our team in beautiful Bali. This is your opportunity to gain hands-on experience in IT support while working in a collaborative and innovative setting.
As a Service Desk Analyst, you will be the first point of contact for technical issues, providing timely and effective solutions to ensure smooth operations. You'll work with a diverse range of technologies, from hardware troubleshooting to software support, and play a crucial role in maintaining our IT infrastructure. This role is perfect for recent graduates or individuals with a passion for technology and a desire to grow in the IT field.
Bali offers a unique work-life balance, combining professional growth with the opportunity to live in one of the world's most sought-after destinations. Join us and take the first step in your IT career today!
Responsibility
- Provide first-level IT support to end-users via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network issues.
- Log and track service requests using IT service management tools.
- Escalate complex issues to higher-level support teams as needed.
- Monitor and respond to system alerts and notifications.
- Assist in the setup and configuration of new hardware and software.
- Maintain accurate documentation of support processes and solutions.
- Collaborate with team members to improve service delivery and customer satisfaction.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Basic knowledge of IT systems, including Windows, macOS, and common software applications.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Familiarity with IT service management tools (e.g., ServiceNow, Jira) is a plus.
- Willingness to learn and adapt to new technologies.
- Fluency in English is required.