job description
Join Asticom as an Enterprise Platform Consultant (ServiceNow) and lead cutting-edge digital transformation initiatives in Bali’s dynamic tech landscape. This role offers a unique opportunity to architect, implement, and optimize ServiceNow solutions for enterprise clients, driving efficiency, scalability, and innovation.
As a trusted advisor, you will collaborate with cross-functional teams to analyze business requirements, design tailored workflows, and deliver agile solutions that align with organizational goals. Whether you're refining IT service management (ITSM), customer service (CSM), or HR service delivery (HRSD), your expertise will empower businesses to thrive in the digital era.
Based in Bali’s vibrant tech hubs—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll enjoy a collaborative work environment, competitive compensation (₱35,000–₱50,000/month), and the chance to elevate your consulting career while shaping the future of enterprise platforms.
Responsibility
- Lead end-to-end ServiceNow implementation projects, from requirements gathering to deployment and post-go-live support.
- Architect and customize ServiceNow applications (ITSM, ITOM, CSM, HRSD, etc.) to meet client-specific business needs.
- Collaborate with stakeholders to define process improvements and translate them into scalable technical solutions.
- Develop and maintain documentation, including system designs, process flows, and user guides.
- Provide expert guidance on ServiceNow best practices, upgrades, and integrations with third-party systems.
- Mentor junior consultants and conduct training sessions for end-users and administrators.
- Monitor platform performance, troubleshoot issues, and recommend optimizations to enhance efficiency.
- Stay ahead of ServiceNow trends, certifications, and emerging features to drive continuous innovation.
Qualifications
- Bachelor’s degree in Computer Science, IT, Engineering, or a related field; advanced degrees or certifications (e.g., CSA, CAD, CIS-ITSM, CIS-HRSD) are a plus.
- Minimum 3+ years of hands-on experience as a ServiceNow Consultant, Administrator, or Developer.
- Proven track record of delivering ServiceNow implementations in enterprise environments.
- Strong proficiency in JavaScript, Glide API, ServiceNow scripting, and workflow automation.
- Excellent analytical, problem-solving, and communication skills to bridge technical and business stakeholders.
- Experience with Agile/Scrum methodologies and ITIL frameworks.
- Familiarity with REST/SOAP integrations, MID Server, and ServiceNow Performance Analytics.
- Ability to work independently in a remote or hybrid setting, with a focus on Bali-based operations.