job description
Join Mitsubishi Electric as an End User Computing Executive (IT) and take the next step in your career in a dynamic, technology-driven environment. This role offers a unique opportunity to develop a robust foundation in IT infrastructure and end-user support, working with cutting-edge solutions to enhance operational efficiency and user experience.
Based in the vibrant Badung region of Bali, you will collaborate with a global team to deliver seamless IT services, troubleshoot technical issues, and implement innovative computing solutions. Whether you're supporting hardware, software, or network systems, your contributions will directly impact the productivity and satisfaction of end-users across the organization.
Ideal for a motivated, detail-oriented professional with a passion for technology, this position provides exposure to enterprise-level IT environments, professional growth opportunities, and the chance to work with a leading multinational corporation.
Responsibility
- Provide Level 1 and Level 2 IT support to end-users, resolving hardware, software, and network-related issues efficiently.
- Deploy, configure, and maintain end-user computing devices (laptops, desktops, mobile devices) and peripherals.
- Manage user accounts, access permissions, and security settings in Active Directory, Microsoft 365, and other enterprise systems.
- Collaborate with cross-functional teams to troubleshoot and escalate complex technical issues to higher-tier support.
- Assist in the rollout of new IT initiatives, including software updates, system migrations, and cybersecurity measures.
- Document IT processes, incident reports, and solutions in a knowledge base for future reference.
- Monitor and maintain IT asset inventory, ensuring compliance with company policies and licensing agreements.
- Conduct user training sessions to improve digital literacy and adoption of new technologies.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 2 years of experience in IT support, helpdesk, or end-user computing roles.
- Proficiency in Windows/macOS operating systems, Microsoft Office Suite, and enterprise applications.
- Hands-on experience with Active Directory, Group Policy, and ticketing systems (e.g., ServiceNow, Jira).
- Strong problem-solving and communication skills with the ability to explain technical concepts to non-technical users.
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP) and basic cybersecurity principles.
- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL are a plus.
- Ability to work independently and in a team, with a customer-centric approach to service delivery.