job description
Join Enable PH as an ECommerce Fulfillment Officer and play a pivotal role in driving operational excellence across multiple online platforms. Based in the vibrant regions of Bali, you will lead a dynamic team to ensure seamless order processing, inventory management, and customer satisfaction. This role offers a unique opportunity to make a direct impact on business success while working in a fast-paced, innovative environment.
As an ECommerce Fulfillment Officer, you will oversee end-to-end fulfillment operations, from order receipt to delivery, ensuring accuracy, efficiency, and compliance with company standards. Your leadership will be instrumental in optimizing workflows, reducing operational costs, and enhancing the overall customer experience. If you are a detail-oriented professional with a passion for logistics and team leadership, this is your chance to thrive in a role that combines strategic thinking with hands-on execution.
Responsibility
- Oversee daily fulfillment operations, including order processing, picking, packing, and shipping.
- Lead and mentor a team of fulfillment associates to ensure high performance and adherence to SOP.
- Monitor inventory levels and coordinate with procurement to prevent stockouts or overstocking.
- Implement process improvements to enhance efficiency, reduce errors, and lower operational costs.
- Collaborate with customer service to resolve fulfillment-related issues and ensure timely delivery.
- Generate and analyze reports on key performance metrics, such as order accuracy and delivery times.
- Ensure compliance with safety, quality, and regulatory standards in all fulfillment activities.
- Work closely with eCommerce platforms to integrate systems and streamline order management.
Qualifications
- Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- Minimum of 3 years of experience in eCommerce fulfillment, logistics, or warehouse operations.
- Proven leadership skills with experience managing a team in a fast-paced environment.
- Strong analytical and problem-solving skills, with the ability to interpret data and drive improvements.
- Proficiency in inventory management software and eCommerce platforms (e.g., Shopify, WooCommerce).
- Excellent communication and interpersonal skills to collaborate with cross-functional teams.
- Detail-oriented with a focus on accuracy and process optimization.
- Ability to work under pressure and meet tight deadlines in a dynamic setting.