job description
Join Brighty Global Sinergi as an E-Commerce Specialist and play a pivotal role in driving our online retail success in Bali’s thriving digital marketplace. This is an exciting opportunity for a dynamic professional to contribute to our e-commerce growth, optimize customer experiences, and execute data-driven strategies.
Based in the vibrant hub of Denpasar, you’ll collaborate with cross-functional teams to enhance our digital presence, manage product listings, and analyze performance metrics to ensure continuous improvement. Whether you're a seasoned e-commerce expert or an ambitious professional ready to take the next step, this role offers a fast-paced environment with immediate impact.
We’re looking for someone who thrives in a results-oriented setting, has a passion for digital sales, and is eager to join a forward-thinking company. Immediate start available—apply today to be part of our mission to redefine e-commerce excellence in Bali!
Responsibility
- Manage and optimize product listings across e-commerce platforms (e.g., Tokopedia, Shopee, Lazada) to maximize visibility and conversions.
- Monitor and analyze sales performance, customer feedback, and market trends to identify growth opportunities.
- Coordinate with marketing teams to develop and execute promotional campaigns, discounts, and digital ads.
- Ensure accurate inventory tracking and timely order fulfillment to maintain high customer satisfaction.
- Resolve customer inquiries and complaints professionally, providing solutions to enhance the shopping experience.
- Collaborate with suppliers and logistics partners to streamline procurement and delivery processes.
- Generate regular reports on KPIs (e.g., conversion rates, traffic, revenue) and present insights to stakeholders.
- Stay updated on e-commerce best practices, tools, and emerging technologies to drive innovation.
Qualifications
- Bachelor’s degree in Business, Marketing, E-Commerce, or a related field (or equivalent experience).
- Minimum 1–2 years of experience in e-commerce operations, digital marketing, or retail management.
- Proficient in e-commerce platforms (e.g., Shopee, Tokopedia, WooCommerce) and basic analytics tools (Google Analytics, Excel).
- Strong written and verbal communication skills in English and Indonesian.
- Detail-oriented with excellent organizational and time-management abilities.
- Customer-focused mindset with problem-solving skills to address inquiries and issues efficiently.
- Ability to work independently and collaboratively in a fast-paced, contract-based environment.
- Familiarity with SEO, content creation, or social media management is a plus.