job description
Join a dynamic team as an E-Commerce Specialist focused on driving digital growth for luxury hotels and resorts across Bali’s most sought-after destinations. This role offers a competitive salary, comprehensive training, and flexible work arrangements to help you thrive in a fast-paced, innovative environment.
As the hospitality industry continues to embrace digital transformation, your expertise in e-commerce strategies will be pivotal in enhancing online visibility, optimizing booking conversions, and delivering exceptional guest experiences. Whether you’re managing online travel agency (OTA) partnerships, crafting compelling digital campaigns, or analyzing performance metrics, your work will directly impact revenue growth and brand reputation.
Based in Bali’s vibrant tourism hubs—including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung—you’ll collaborate with cross-functional teams to implement cutting-edge e-commerce solutions tailored to the unique needs of the hotel sector. If you’re passionate about digital marketing, data-driven decision-making, and the hospitality industry, this is your opportunity to make a meaningful impact while enjoying the island’s unparalleled lifestyle.
Responsibility
- Develop and execute e-commerce strategies to boost online bookings and revenue for hotel properties across Bali.
- Optimize OTA (Online Travel Agency) listings (e.g., Booking.com, Agoda, Expedia) to maximize visibility, rankings, and conversion rates.
- Manage and enhance the hotel’s direct booking engine and website to improve user experience and reduce dependency on third-party platforms.
- Create and monitor digital marketing campaigns, including SEO, SEM, email marketing, and social media promotions to drive traffic and engagement.
- Analyze performance metrics (e.g., conversion rates, bounce rates, ROI) and provide actionable insights to refine strategies.
- Collaborate with the revenue management team to align e-commerce efforts with pricing, inventory, and promotional strategies.
- Stay updated on industry trends, competitor activities, and emerging technologies to maintain a competitive edge.
- Train and support hotel staff on e-commerce best practices and digital tools to ensure consistent execution.
Qualifications
- Bachelor’s degree in Marketing, Business, Hospitality Management, or a related field.
- Minimum 2-3 years of experience in e-commerce, digital marketing, or online sales, preferably in the hotel/hospitality industry.
- Proven track record of managing OTA platforms, website optimization, and digital advertising campaigns.
- Strong analytical skills with proficiency in Google Analytics, SEO tools, and data interpretation.
- Excellent command of English (written and verbal) with exceptional communication and presentation skills.
- Familiarity with content management systems (CMS), CRM tools, and booking engines.
- Creative thinker with a results-driven mindset and the ability to work in a fast-paced environment.
- Based in or willing to relocate to Bali (preference for candidates in Canggu, Ubud, Denpasar, or surrounding areas).