job description
Join PT Suryamas Cipta Sentosa as an E-Commerce Specialist and take the lead in driving our online marketplace success. In this dynamic role, you will manage all aspects of our e-commerce operations, ensuring seamless customer interactions, optimized product listings, and strategic affiliate partnerships. Based in the vibrant regions of Bali, you will play a pivotal role in expanding our digital footprint and enhancing customer satisfaction.
This position offers a unique opportunity to work in a fast-paced environment where innovation and results are highly valued. If you are passionate about e-commerce, have a keen eye for detail, and thrive in a collaborative setting, we invite you to apply and grow with us.
Responsibility
- Manage daily operations on various marketplace platforms, including customer inquiries, reviews, and order processing.
- Monitor and adjust product pricing, descriptions, and inventory (SKU) to ensure accuracy and competitiveness.
- Develop and execute strategies to enhance product visibility and sales performance across all digital channels.
- Collaborate with marketing and sales teams to create and implement promotional campaigns and affiliate programs.
- Analyze marketplace trends, customer feedback, and sales data to identify opportunities for improvement.
- Ensure compliance with marketplace policies and guidelines to maintain a high seller rating.
- Coordinate with logistics and supply chain teams to ensure timely order fulfillment and delivery.
- Provide regular reports on marketplace performance, including sales metrics, customer engagement, and ROI.
Qualifications
- Bachelor's degree in Marketing, Business Administration, E-Commerce, or a related field.
- Proven experience in e-commerce management, preferably in a marketplace or retail environment.
- Strong understanding of digital marketing strategies, SEO, and online sales techniques.
- Excellent communication and interpersonal skills to manage customer interactions and team collaborations.
- Proficiency in using e-commerce platforms, analytics tools, and CRM systems.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Highly organized with strong attention to detail and the ability to multitask in a fast-paced environment.
- Familiarity with affiliate marketing programs and performance-based partnerships is a plus.