job description
Join Hema Medhajaya as an E-Commerce Specialist and drive our digital growth in the vibrant market of Bali. This role is perfect for a dynamic professional passionate about e-commerce, digital marketing, and customer engagement. You will be responsible for managing our online presence, optimizing sales strategies, and enhancing user experience across multiple platforms. Based in the bustling hub of Canggu, you'll work in a collaborative environment that values innovation and results.
As an E-Commerce Specialist, you will play a pivotal role in expanding our brand's reach, increasing revenue, and fostering customer loyalty. Your expertise in e-commerce platforms, digital marketing, and data analytics will be key to our success. If you are a strategic thinker with a knack for online sales and customer engagement, we want you on our team!
Responsibility
- Manage and optimize our presence on major e-commerce platforms (e.g., Tokopedia, Shopee, Lazada).
- Develop and execute strategies to increase online sales and improve conversion rates.
- Monitor and analyze e-commerce performance metrics to identify trends and opportunities.
- Collaborate with marketing and design teams to create compelling product listings and promotions.
- Ensure seamless customer experience by managing inquiries, reviews, and feedback.
- Coordinate with logistics and inventory teams to maintain accurate stock levels and timely deliveries.
- Stay updated with industry trends and competitor activities to recommend innovative solutions.
- Build and maintain strong relationships with e-commerce platform representatives.
Qualifications
- Bachelor's degree in Marketing, Business, or a related field.
- Minimum of 2 years of experience in e-commerce, digital marketing, or online sales.
- Proven track record of managing e-commerce platforms and driving sales growth.
- Strong analytical skills with proficiency in data analysis tools (e.g., Google Analytics).
- Excellent communication and negotiation skills.
- Familiarity with SEO, SEM, and digital advertising strategies.
- Ability to work in a fast-paced environment and meet targets.
- Knowledge of Bali's e-commerce landscape is a plus.