job description
Are you a dynamic digital commerce professional looking to make a massive impact on one of the world's most beloved family brands? Toys R Us Singapore is seeking a highly motivated E-Commerce Specialist to join our team in Redhill. In this pivotal role, you will drive our local digital P&L by executing key commercial strategy initiatives, optimizing our online store performance, and ensuring seamless integration with our physical retail operations.
As an E-Commerce Specialist, you will sit at the intersection of digital marketing, retail operations, and logistics. You will be instrumental in managing day-to-day online store activities, launching promotional campaigns, and working closely with warehouse and retail store teams to ensure flawless last-mile delivery and click-and-collect fulfillment. If you are passionate about customer experience, data-driven optimization, and agile retail operations, this is the perfect career move for you.
In this dynamic contract position, you will have the unique opportunity to bridge the gap between physical and digital retail. At Toys R Us, we believe that shopping should be as fun as playing, and our digital platforms are key to delivering that joy straight to our customers' doorsteps. You will leverage your strong commercial acumen and deep understanding of e-commerce ecosystems to streamline operations, run seasonal marketing campaigns, and troubleshoot technical bottlenecks. This position offers a fantastic platform to sharpen your omnichannel retail management skills within a collaborative, supportive team environment.
Responsibility
- Manage and optimize day-to-day e-commerce operations across brand websites and third-party marketplace channels.
- Drive digital P&L performance by planning, executing, and analyzing promotional campaigns to achieve monthly sales targets.
- Oversee end-to-end order fulfillment processes, coordinating with store teams and third-party logistics (3PL) providers to ensure timely and accurate delivery.
- Monitor online stock availability and coordinate with inventory planning teams to maintain optimal stock levels for digital channels.
- Analyze website traffic, user behavior, and conversion funnels to identify optimization opportunities and improve the overall digital customer experience.
- Collaborate with cross-functional teams, including Marketing, Merchandising, and Customer Service, to resolve customer queries and improve NPS.
Qualifications
- Diploma or Bachelor’s degree in Business, Marketing, E-Commerce, or a related field.
- Minimum 2-3 years of hands-on experience in managing e-commerce platforms (e.g., Shopify, Magento) and marketplaces (e.g., Shopee, Lazada).
- Proven track record of driving online sales and managing operational fulfillment/logistics for a retail brand.
- Strong analytical mindset with proficiency in Google Analytics, Microsoft Excel, and data-driven reporting.
- Excellent communication and stakeholder management skills to work effectively with in-store teams and external partners.
- Highly organized, adaptable, and capable of thriving in a fast-paced retail environment.