job description
Join Gnarly! Clothing, a dynamic and fast-growing apparel brand, as our E-commerce Sales Operations Assistant in the vibrant island of Bali! Weâre looking for a detail-oriented, tech-savvy professional to support our e-commerce operations across Shopify, Shopee, Lazada, and TikTok Shop. This role is perfect for someone who thrives in a fast-paced environment, loves working with digital platforms, and is passionate about driving sales and customer satisfaction.
As part of our team, youâll play a key role in managing accounts, coordinating sales efforts, and ensuring smooth operations across multiple e-commerce channels. Youâll collaborate with cross-functional teams, including marketing, logistics, and customer service, to optimize our online presence and deliver an exceptional shopping experience for our customers. If youâre a problem-solver with a knack for data analysis and a passion for e-commerce, this is your chance to grow with a brand that values creativity, innovation, and results.
Bali offers the perfect backdrop for this roleâwhether youâre working from a co-working space in Canggu, a cafĂŠ in Ubud, or a beachside office in Seminyak, youâll enjoy a flexible and inspiring work environment. Plus, youâll be part of a team thatâs as passionate about fashion as they are about making a positive impact in the e-commerce space.
Ready to take your career to the next level? Apply now and become a part of Gnarly! Clothingâs exciting journey in the world of e-commerce!
Responsibility
- Assist in managing and optimizing e-commerce accounts on Shopify, Shopee, Lazada, and TikTok Shop, ensuring smooth operations and maximum sales performance.
- Monitor and analyze sales data, inventory levels, and customer feedback to identify trends and opportunities for improvement.
- Coordinate with marketing, logistics, and customer service teams to ensure timely order fulfillment, promotions, and customer inquiries.
- Support the creation and execution of sales strategies, including pricing adjustments, promotions, and product listings.
- Troubleshoot and resolve issues related to orders, payments, and platform integrations to minimize disruptions.
- Assist in maintaining accurate product information, including descriptions, images, and pricing across all e-commerce platforms.
- Generate regular reports on sales performance, customer behavior, and platform metrics to support data-driven decision-making.
- Stay updated on industry trends, platform updates, and best practices to continuously improve e-commerce operations.
Qualifications
- Proven experience in e-commerce operations, sales support, or account management, preferably in the retail or fashion industry.
- Familiarity with Shopify, Shopee, Lazada, and TikTok Shop platforms is a strong advantage.
- Strong analytical skills with the ability to interpret sales data, customer feedback, and performance metrics.
- Excellent communication and coordination skills, with the ability to work effectively with cross-functional teams.
- Detail-oriented with a passion for problem-solving and process optimization.
- Basic understanding of digital marketing, SEO, and customer experience strategies is a plus.
- Proficiency in Microsoft Excel/Google Sheets and other productivity tools.
- Ability to work independently in a remote or hybrid setting, with a strong sense of accountability and time management.