job description
Join J&T Express, Malaysia’s fastest-growing logistics and courier company, as we expand our dynamic team in Bali! We are seeking a motivated E-Commerce Platform Supervisor to oversee our e-commerce operations and drive growth in the digital marketplace. This is a unique opportunity to lead a high-performing team, optimize platform performance, and contribute to our mission of delivering exceptional logistics solutions.
As an E-Commerce Platform Supervisor, you will play a pivotal role in managing our online sales channels, ensuring seamless customer experiences, and implementing strategies to boost revenue. If you are passionate about e-commerce, leadership, and innovation, this is the perfect role for you!
At J&T Express, we value talent, creativity, and ambition. We offer competitive compensation, career development opportunities, and a collaborative work environment. Apply now and take the next step in your career with a company that’s shaping the future of logistics.
Responsibility
- Oversee daily operations of the e-commerce platform, ensuring smooth functionality and optimal performance.
- Manage and mentor a team of e-commerce specialists, fostering a culture of excellence and continuous improvement.
- Develop and implement strategies to increase online sales, customer engagement, and platform visibility.
- Monitor key performance indicators (KPIs) and generate reports to track progress and identify areas for improvement.
- Collaborate with marketing, logistics, and customer service teams to enhance the overall customer experience.
- Ensure compliance with company policies, industry standards, and regulatory requirements.
- Analyze market trends and competitor activities to stay ahead of industry developments.
- Resolve customer inquiries and issues promptly, maintaining high levels of satisfaction.
Qualifications
- Bachelor’s degree in Business, Marketing, E-Commerce, or a related field.
- Proven experience in e-commerce management, platform supervision, or digital sales.
- Strong leadership skills with the ability to manage and inspire a team.
- Excellent analytical and problem-solving abilities.
- Proficiency in e-commerce platforms, CRM systems, and digital marketing tools.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.
- Knowledge of logistics and supply chain management is a plus.