job description
Join PT Future Appliance Indo as an E-Commerce Operations Specialist (Mandarin Speaker) and play a pivotal role in driving our online sales and customer engagement in the Indonesian market. This position is ideal for a detail-oriented professional with fluency in Mandarin and a passion for e-commerce. You will collaborate with cross-functional teams to optimize our digital presence, manage customer interactions, and ensure seamless operations across our e-commerce platforms.
Based in the vibrant regions of Bali, this role offers a dynamic work environment with opportunities for growth and impact. If you are a proactive problem-solver with strong communication skills and a deep understanding of e-commerce trends, we invite you to apply and contribute to our mission of delivering exceptional customer experiences.
Responsibility
- Manage and optimize e-commerce platforms to enhance user experience and drive sales.
- Coordinate with suppliers, logistics partners, and internal teams to ensure timely order fulfillment.
- Handle customer inquiries and resolve issues in both Mandarin and English to maintain high satisfaction levels.
- Analyze sales data and market trends to develop strategies for improving online performance.
- Oversee product listings, pricing, and promotions to ensure accuracy and competitiveness.
- Collaborate with marketing teams to execute digital campaigns and social media initiatives.
- Monitor inventory levels and coordinate restocking efforts to prevent stockouts.
- Prepare reports on e-commerce metrics and present insights to management.
Qualifications
- Bachelor's degree in Business, Marketing, E-Commerce, or a related field.
- Fluency in Mandarin (written and spoken) is required; proficiency in English is a plus.
- Minimum of 2 years of experience in e-commerce operations, sales, or digital marketing.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent communication and interpersonal skills for customer and team interactions.
- Familiarity with e-commerce platforms (e.g., Shopify, Tokopedia, Shopee) and digital marketing tools.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- Knowledge of SEO and content optimization is an advantage.