job description
Are you a dynamic and results-driven professional passionate about e-commerce growth? Join our team in Bali and take the lead in optimizing digital operations to drive sales, enhance customer experience, and scale our online presence. This is a unique opportunity to work in a flexible, fast-paced environment with competitive compensation, professional development, and the chance to make a real impact in a thriving industry.
As an E-Commerce Operations Specialist, you will play a pivotal role in managing our online storefronts, streamlining processes, and implementing data-driven strategies to boost performance. Whether you're analyzing market trends, coordinating with cross-functional teams, or leveraging the latest digital tools, your expertise will be key to our success in the ever-evolving e-commerce landscape.
Based in the vibrant hubs of Canggu, Ubud, Denpasar, or surrounding areas, you’ll enjoy a work-life balance that blends productivity with the inspiration of Bali’s unique culture and lifestyle.
Responsibility
- Manage and optimize e-commerce platforms (e.g., Shopify, WooCommerce, or custom solutions) to ensure seamless operations and user experience.
- Develop and execute digital marketing strategies to drive traffic, conversions, and customer retention.
- Monitor and analyze KPIs (e.g., conversion rates, AOV, CAC) to identify opportunities for improvement.
- Coordinate with logistics, inventory, and customer service teams to ensure timely order fulfillment and resolution of issues.
- Implement SEO and content strategies to enhance product visibility and organic search rankings.
- Collaborate with designers and copywriters to create compelling product listings and promotional campaigns.
- Stay updated on e-commerce trends, tools, and best practices to maintain a competitive edge.
- Prepare regular reports on performance metrics and present actionable insights to stakeholders.
Qualifications
- Bachelor’s degree in Business, Marketing, E-Commerce, or a related field (or equivalent experience).
- Proven experience (2+ years) in e-commerce operations, digital marketing, or online retail management.
- Strong analytical skills with proficiency in Google Analytics, Excel, or BI tools.
- Experience with e-commerce platforms (e.g., Shopify, Magento, BigCommerce) and CRM/POS systems.
- Excellent communication and project management skills to collaborate across teams.
- Knowledge of SEO, SEM, and social media marketing is a plus.
- Ability to work in a fast-paced, remote or hybrid environment with minimal supervision.
- Fluency in English; additional languages (e.g., Indonesian, Mandarin) are advantageous.