job description
Join Total Multi Anugrah as our E-Commerce Marketplace Manager and take the lead in driving digital sales growth across multiple platforms. In this dynamic role, you will develop and execute data-driven strategies to optimize our online presence, enhance customer engagement, and maximize revenue in Baliâs thriving e-commerce landscape.
Based in the vibrant region of Badung, youâll collaborate with cross-functional teams to refine our marketplace operations, leverage analytics to identify trends, and implement innovative solutions to stay ahead of the competition. Whether itâs managing seller performance, improving user experience, or expanding our digital footprint, your expertise will be pivotal in shaping the future of our e-commerce success.
If youâre a strategic thinker with a passion for digital marketplaces and a track record of delivering measurable results, weâd love to hear from you. This is a unique opportunity to make a significant impact in a fast-paced, growth-oriented environment.
Responsibility
- Develop and execute a multi-platform e-commerce strategy to drive sales growth, customer acquisition, and brand visibility.
- Monitor and analyze marketplace performance metrics (e.g., conversion rates, traffic, ROI) to identify opportunities for optimization.
- Manage seller and vendor relationships, ensuring high-quality listings, competitive pricing, and timely order fulfillment.
- Oversee digital marketing campaigns (SEO, PPC, social media) to boost marketplace traffic and engagement.
- Collaborate with IT and logistics teams to enhance user experience, checkout processes, and delivery efficiency.
- Stay updated on e-commerce trends, competitor activities, and platform algorithm changes to adapt strategies proactively.
- Lead A/B testing and data-driven experiments to improve conversion rates and customer retention.
- Prepare regular reports and presentations for stakeholders on marketplace performance and growth initiatives.
Qualifications
- Bachelorâs degree in Business, Marketing, E-Commerce, or a related field; MBA or advanced degree is a plus.
- Minimum 5 years of experience in e-commerce management, digital marketing, or marketplace operations, preferably in a leadership role.
- Proven track record of growing sales and market share on platforms like Tokopedia, Shopee, Lazada, or similar.
- Strong analytical skills with proficiency in Google Analytics, Excel, or BI tools to interpret data and drive decisions.
- Excellent project management and stakeholder communication skills to align cross-functional teams.
- Deep understanding of SEO, SEM, and performance marketing strategies for e-commerce.
- Familiarity with inventory management, CRM, and ERP systems is highly desirable.
- Fluent in English and Indonesian; additional languages are a bonus.