job description
Join Muji as an E-Commerce IT Coordinator and play a pivotal role in ensuring the seamless operation of our digital retail ecosystem. Based in the vibrant locales of Bali, you will be at the forefront of maintaining the stability, availability, and performance of our e-commerce platforms, driving customer satisfaction and business growth.
In this dynamic role, you will collaborate with cross-functional teams to optimize our online shopping experience, troubleshoot technical issues, and implement innovative solutions. Your expertise will directly impact our ability to deliver a flawless digital experience to customers worldwide.
If you are passionate about technology, e-commerce, and problem-solving, this is your opportunity to contribute to a globally recognized brand in a fast-paced and rewarding environment.
Responsibility
- Monitor and maintain the stability and performance of e-commerce platforms, ensuring 99.9% uptime.
- Collaborate with IT and development teams to resolve technical issues and implement system enhancements.
- Coordinate with third-party vendors and service providers to ensure seamless integration and support.
- Conduct regular system audits and performance reviews to identify and address potential risks.
- Develop and maintain documentation for system configurations, processes, and troubleshooting guides.
- Assist in the planning and execution of system upgrades, patches, and security updates.
- Provide technical support to internal teams and stakeholders, ensuring timely resolution of issues.
- Stay updated with industry trends and emerging technologies to drive continuous improvement.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support, system administration, or e-commerce platform management.
- Strong understanding of web technologies, including HTML, CSS, JavaScript, and API integrations.
- Experience with e-commerce platforms such as Shopify, Magento, or WooCommerce is a plus.
- Excellent problem-solving skills and the ability to troubleshoot technical issues efficiently.
- Strong communication and interpersonal skills to collaborate with cross-functional teams.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- Certifications in ITIL, CompTIA, or similar are advantageous.