job description
Join 365 Designs Retailing Inc. as an E-Commerce Fulfillment Supervisor in the vibrant heart of Bali! This pivotal role ensures seamless operational efficiency, upholds exceptional customer experience standards, and drives continuous improvement in our e-commerce fulfillment processes.
As part of our dynamic team, you will oversee daily warehouse operations, optimize order processing workflows, and lead a dedicated team to meet and exceed performance targets. Your expertise will be instrumental in maintaining inventory accuracy, reducing fulfillment errors, and enhancing overall supply chain productivity.
Based in Baliâs most sought-after locationsâCanggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badungâyouâll thrive in a fast-paced, innovative environment where your leadership will directly impact customer satisfaction and business growth.
Responsibility
- Supervise and coordinate daily warehouse and fulfillment operations to ensure timely and accurate order processing.
- Lead, train, and motivate a team of fulfillment associates to achieve performance KPIs and quality standards.
- Monitor inventory levels, conduct cycle counts, and implement strategies to minimize discrepancies and stockouts.
- Optimize workflows to reduce order fulfillment time and improve operational efficiency.
- Collaborate with cross-functional teams (e.g., logistics, customer service) to resolve fulfillment-related issues.
- Analyze performance metrics and generate reports to identify trends, bottlenecks, and areas for improvement.
- Ensure compliance with safety, security, and quality control protocols in all fulfillment activities.
- Implement and maintain standard operating procedures (SOPs) for picking, packing, and shipping processes.
Qualifications
- Bachelorâs degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- Minimum of 3 years of experience in warehouse operations, e-commerce fulfillment, or a similar supervisory role.
- Proven leadership skills with the ability to manage and develop a high-performing team.
- Strong knowledge of inventory management systems (e.g., WMS, ERP) and e-commerce platforms.
- Excellent analytical and problem-solving abilities to drive process improvements.
- Proficiency in Microsoft Office (Excel, Word) and data analysis tools.
- Outstanding communication and interpersonal skills to collaborate effectively with stakeholders.
- Ability to work in a fast-paced environment and adapt to changing priorities.