job description
Join WORK FINDER ENTERPRISE as an E-Commerce Customer Service Specialist (Mandarin Speaking) and become part of a dynamic team supporting global e-commerce operations. This role begins with a fully remote work arrangement, offering flexibility and work-life balance, before transitioning to our modern office in Bali (Canggu) in the near future.
In this position, you will serve as the primary point of contact for Mandarin-speaking customers, providing exceptional support, resolving inquiries, and ensuring a seamless shopping experience. Your fluency in Mandarin and English, combined with your passion for customer service, will help drive satisfaction and loyalty for our international client base.
Bali offers a vibrant work environment with a thriving expat community, stunning landscapes, and a high quality of life—making it an ideal location for professionals seeking both career growth and an inspiring lifestyle.
Responsibility
- Provide high-quality customer support via phone, email, and live chat in Mandarin and English.
- Handle customer inquiries, complaints, and requests with professionalism and efficiency.
- Process orders, returns, and refunds while ensuring accuracy and compliance with company policies.
- Collaborate with cross-functional teams to resolve escalated issues and improve service quality.
- Maintain detailed records of customer interactions and transactions in CRM systems.
- Identify recurring customer issues and propose solutions to enhance the e-commerce experience.
- Stay updated on product knowledge, promotions, and company policies to provide accurate information.
- Meet and exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
Qualifications
- Fluency in Mandarin (written and spoken) is mandatory, with strong English communication skills.
- Minimum 1-2 years of experience in customer service, preferably in e-commerce or call center environments.
- Excellent problem-solving skills and the ability to handle high-pressure situations with patience.
- Proficiency in using CRM software, helpdesk tools, and Microsoft Office applications.
- Strong attention to detail and organizational skills to manage multiple tasks efficiently.
- Customer-focused mindset with a passion for delivering exceptional service.
- Ability to work independently in a remote setting and adapt to a hybrid work model.
- Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce) is a plus.