job description
Join Cloudstaff, the worldâs #1 remote workplace, and take your career to the next level as a Scheduler & Customer Support Coordinatorâall from the comfort of Baliâs most vibrant locations!
In this dynamic role, youâll play a pivotal part in ensuring seamless operations by managing schedules, coordinating customer support, and delivering exceptional service. Whether you're based in Canggu, Ubud, or any of Baliâs stunning hubs, youâll enjoy the flexibility of remote work while contributing to a global team that values efficiency, professionalism, and customer satisfaction.
At Cloudstaff, we empower our team with cutting-edge tools, a collaborative culture, and opportunities for growth. If youâre a detail-oriented multitasker with a passion for organization and customer care, this is your chance to thrive in a role that blends structure with flexibility.
Responsibility
- Manage and optimize scheduling systems to ensure efficient allocation of resources and personnel.
- Coordinate customer support activities, including ticket management, response tracking, and issue resolution.
- Liaise between teams, clients, and stakeholders to align priorities and deadlines.
- Monitor and report on scheduling performance, identifying bottlenecks and proposing improvements.
- Provide real-time support to customers via email, chat, or phone with professionalism and empathy.
- Maintain accurate records of schedules, customer interactions, and support metrics.
- Collaborate with cross-functional teams to streamline workflows and enhance service delivery.
- Stay updated on company policies, products, and services to provide informed assistance.
Qualifications
- Proven experience in scheduling, customer support, or a similar administrative role.
- Excellent written and verbal communication skills in English.
- Strong organizational and time-management abilities with a keen eye for detail.
- Proficiency in scheduling software (e.g., Calendly, Google Calendar) and CRM tools (e.g., Zendesk, Salesforce).
- Ability to work independently in a remote setting while maintaining high productivity.
- Customer-focused mindset with a problem-solving approach.
- Familiarity with Microsoft Office Suite (Excel, Word) and Google Workspace.
- High school diploma or equivalent; bachelorâs degree in Business, Communications, or related field is a plus.