job description
Join Search Personnel as an E-Commerce Assistant and play a pivotal role in driving online sales growth across leading platforms like Shopee and Lazada. Based in the vibrant regions of Bali, you’ll manage end-to-end e-commerce operations, ensuring seamless customer experiences and maximizing platform performance.
This is a fantastic opportunity for detail-oriented professionals passionate about digital retail. You’ll collaborate with cross-functional teams to optimize listings, execute data-driven campaigns, and maintain operational excellence in a fast-paced environment.
With competitive compensation (USD $2,400–$3,600/month) and the chance to work in one of Southeast Asia’s most dynamic e-commerce markets, this role offers both professional growth and lifestyle benefits in Bali’s thriving business hubs.
Responsibility
- Manage and update product listings on Shopee, Lazada, and other e-commerce platforms with accurate descriptions, images, and pricing.
- Monitor inventory levels and coordinate with suppliers to ensure stock availability and prevent overselling.
- Execute digital marketing campaigns, including promotions, discounts, and paid ads, to boost visibility and sales.
- Process and fulfill customer orders efficiently, ensuring timely delivery and resolution of any logistics issues.
- Provide responsive customer support via chat, email, and reviews to enhance satisfaction and brand reputation.
- Analyze sales performance, customer feedback, and market trends to recommend improvements.
- Collaborate with the marketing team to align e-commerce strategies with broader brand initiatives.
- Maintain organized records of transactions, returns, and customer interactions for reporting purposes.
Qualifications
- Minimum 1–2 years of experience in e-commerce operations, preferably with Shopee or Lazada.
- Strong familiarity with e-commerce platforms, order management systems, and basic digital marketing tools.
- Excellent written and verbal communication skills in English for customer interactions.
- Detail-oriented with the ability to manage multiple tasks and prioritize effectively.
- Basic knowledge of data analysis (e.g., Excel, Google Sheets) to track KPIs and sales metrics.
- Proactive problem-solving skills and a customer-centric mindset.
- Ability to work independently and collaboratively in a remote or hybrid setting.
- Prior experience in retail, logistics, or customer service is a plus.