job description
Join our dynamic team as an E-Commerce Administrator and play a pivotal role in managing our online presence across multiple digital platforms. This position is perfect for detail-oriented professionals who thrive in fast-paced environments and have a passion for customer engagement and digital sales.
Based in the vibrant hub of Canggu, Bali, you will oversee daily operations of our online marketplace, social media channels, and e-commerce platforms. Your expertise in digital communication and customer service will directly contribute to our brand’s growth and customer satisfaction.
We offer a competitive salary, a collaborative work environment, and the opportunity to shape the future of our online business. If you are a proactive, tech-savvy individual with a knack for building relationships, we’d love to hear from you!
Responsibility
- Manage and update product listings across multiple online marketplaces (e.g., Tokopedia, Shopee, Lazada) and social media platforms.
- Monitor and respond to customer inquiries, feedback, and complaints in a timely and professional manner.
- Process orders, track shipments, and ensure accurate and efficient order fulfillment.
- Collaborate with marketing teams to develop and execute digital campaigns to drive sales and engagement.
- Analyze sales data and customer feedback to identify trends and areas for improvement.
- Maintain inventory records and coordinate with suppliers to ensure stock availability.
- Create engaging content (e.g., product descriptions, social media posts) to attract and retain customers.
- Stay updated on industry trends, competitor activities, and new tools to enhance online operations.
Qualifications
- Proven experience in managing online marketplaces, e-commerce platforms, or social media accounts.
- Excellent written and verbal communication skills in English and Indonesian.
- Strong customer service orientation with the ability to handle inquiries and resolve issues effectively.
- Familiarity with digital tools such as CRM systems, inventory management software, and analytics platforms.
- Detail-oriented with strong organizational and multitasking abilities.
- Creative mindset with basic graphic design or content creation skills (a plus).
- Ability to work independently and as part of a team in a fast-paced environment.
- Minimum of 1-2 years of experience in a similar role, preferably in retail or e-commerce.