job description
Are you passionate about e-commerce and customer satisfaction? We are seeking a detail-oriented E-Commerce Administrator to join our dynamic team in Bali. In this role, you will manage marketplace operations, customer service, order processing, promotions, and reporting to ensure seamless transactions and exceptional customer experiences. This is a fantastic opportunity to contribute to a growing business while working in a vibrant and collaborative environment.
As an E-Commerce Administrator, you will play a pivotal role in maintaining our online presence, resolving customer inquiries, and optimizing sales performance. Your ability to multitask, problem-solve, and communicate effectively will be key to your success. If you thrive in a fast-paced setting and are eager to make an impact, we encourage you to apply!
Responsibility
- Manage daily operations on various e-commerce platforms, ensuring smooth order processing and fulfillment.
- Provide exceptional customer service by addressing inquiries, resolving complaints, and maintaining high satisfaction levels.
- Monitor and update product listings, promotions, and pricing to maximize visibility and sales.
- Generate and analyze sales reports to identify trends and recommend improvements.
- Coordinate with logistics and inventory teams to ensure timely delivery and stock availability.
- Implement promotional strategies and campaigns to drive traffic and conversions.
- Maintain accurate records of transactions, customer interactions, and inventory levels.
- Collaborate with cross-functional teams to enhance the overall e-commerce experience.
Qualifications
- Proven experience in e-commerce administration, customer service, or a related field.
- Strong familiarity with popular e-commerce platforms (e.g., Tokopedia, Shopee, Lazada).
- Excellent communication skills in both English and Bahasa Indonesia.
- Proficiency in Microsoft Office or Google Workspace for reporting and data analysis.
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
- Detail-oriented with a problem-solving mindset and a customer-centric approach.
- Basic knowledge of digital marketing and SEO principles is a plus.
- Willingness to work on a contract basis with potential for long-term collaboration.