job description
Join OHG Services, a leader in luxury hospitality, as our Duty Manager in the vibrant heart of Canggu, Bali. This is a dynamic role for a seasoned hospitality professional who thrives in fast-paced environments and is passionate about delivering exceptional guest experiences. As the backbone of our operations, you will oversee daily hotel functions, lead a high-performing team, and ensure seamless service delivery during your assigned shifts. Bali’s booming tourism industry offers unparalleled opportunities for career growth, and this role is your chance to make a lasting impact in one of the world’s most sought-after destinations.
In this role, you will be the driving force behind our operational excellence, ensuring that every guest interaction reflects our commitment to luxury, warmth, and attention to detail. You’ll collaborate with cross-functional teams, from front desk to housekeeping, to maintain the highest standards of service. Whether it’s resolving guest concerns, optimizing staff performance, or implementing innovative solutions, your leadership will shape the guest experience and contribute to our reputation as a premier hospitality provider in Bali.
OHG Services values proactive, adaptable, and guest-centric professionals. If you have a passion for hospitality, a knack for problem-solving, and the ability to inspire teams under pressure, we invite you to join us in creating unforgettable experiences for our guests. This is more than a job—it’s an opportunity to grow your career in a tropical paradise while working with a team that shares your dedication to excellence.
Responsibility
- Oversee daily hotel operations, including front desk, housekeeping, and guest services, to ensure seamless service delivery during assigned shifts.
- Lead, mentor, and motivate a diverse team of hospitality professionals, fostering a culture of excellence and accountability.
- Handle guest inquiries, complaints, and special requests with professionalism, ensuring prompt resolution and high levels of guest satisfaction.
- Monitor and maintain compliance with hotel policies, safety standards, and brand guidelines to uphold operational integrity.
- Coordinate with department heads to optimize workflows, improve efficiency, and enhance the overall guest experience.
- Conduct regular inspections of hotel facilities to ensure cleanliness, maintenance, and adherence to quality standards.
- Prepare shift reports, track key performance metrics, and provide actionable insights to senior management for continuous improvement.
- Assist in training and onboarding new staff, ensuring they are equipped with the skills and knowledge to excel in their roles.
Qualifications
- Minimum of 3-5 years of experience in a supervisory or managerial role within the hospitality industry, preferably in a luxury hotel or resort setting.
- Proven track record of leading teams, managing operations, and delivering exceptional guest service in a fast-paced environment.
- Strong communication skills, both written and verbal, with fluency in English; additional languages (e.g., Indonesian, Mandarin) are a plus.
- Exceptional problem-solving abilities and a proactive approach to resolving guest and operational challenges.
- In-depth knowledge of hotel management systems (e.g., PMS, POS) and Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work flexible hours, including nights, weekends, and holidays, as required by the role.
- Certification in hospitality management (e.g., Diploma in Hotel Management, AHLEI certification) is highly desirable.
- Strong interpersonal skills with a guest-centric mindset and a passion for delivering memorable experiences.