job description
At Marriott Hotels, we strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar. As a Duty Manager at our luxury property in Bali, you will be the custodian of the guest experience, ensuring seamless resort operations and maintaining the world-class service standards Marriott International is globally renowned for.
In this dynamic leadership role, you will act as the face of management, handling guest relations with diplomacy, warmth, and professionalism. You will collaborate closely with cross-functional teams, from Front Office to Security, to deliver flawless daily operations. If you are a passionate hospitality leader looking to advance your career in one of the world's premier resort destinations, Marriott International welcomes you to join our family.
Responsibility
- Oversee daily hotel operations, acting as the primary point of contact for guests and associates in the absence of department heads.
- Resolve guest complaints, inquiries, and emergencies with efficiency, empathy, and professional poise.
- Coordinate seamlessly with Front Office, Housekeeping, Security, and F&B teams to guarantee top-tier service delivery.
- Welcoming and escorting VIP guests, ensuring personalized touches that reflect Marriott\'s signature hospitality.
- Conduct regular walkthroughs of the resort to monitor cleanliness, safety, and brand standards.
- Lead, mentor, and motivate shift teams, conducting pre-shift briefings and performance check-ins.
- Manage incident reporting and ensure compliance with all occupational health, safety, and emergency guidelines.
Qualifications
- Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 2 to 3 years of supervisory experience in Front Office or Guest Relations in a luxury 4 or 5-star resort.
- Outstanding verbal and written communication skills in English; proficiency in Indonesian or other foreign languages is highly advantageous.
- Strong problem-solving and decision-making capabilities under high-pressure situations.
- Proficiency in Property Management Systems (Opera PMS preferred) and basic financial reporting.
- Exceptional grooming standards, positive attitude, and a guest-centric service mindset.
- Flexibility to work shift schedules, including weekends, public holidays, and night shifts.