job description
Are you a friendly, organized, and customer-focused professional looking for an exciting opportunity in Bali? We are seeking a Dormitory Receptionist / Front Desk Officer to join our team in one of Bali's vibrant locations: Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung.
In this role, you will be the first point of contact for our guests, ensuring they have a seamless and welcoming experience. Your organizational skills and attention to detail will be key in managing front desk operations, handling guest inquiries, and maintaining a positive atmosphere.
If you thrive in a dynamic environment and enjoy interacting with people from diverse backgrounds, this is the perfect role for you. Join us and be part of a team that values excellence in hospitality and customer service.
Responsibility
- Greet and welcome guests in a professional and friendly manner.
- Manage check-in and check-out procedures efficiently.
- Handle guest inquiries and provide information about local attractions and services.
- Maintain accurate records of guest stays and transactions.
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist in resolving guest complaints and issues promptly.
- Manage front desk operations, including phone calls, emails, and reservations.
- Ensure the reception area is clean, organized, and presentable at all times.
Qualifications
- Proven experience as a Receptionist or Front Desk Officer, preferably in a hospitality setting.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in using front desk management software.
- Fluency in English; knowledge of additional languages is a plus.
- Ability to work flexible hours, including weekends and holidays.
- High school diploma or equivalent; additional certification in hospitality is a plus.
- Customer-focused attitude with a problem-solving mindset.