job description
Join RedDoorz, Southeast Asia's fastest-growing budget hotel network, as a Digital Travel Sales Agent and become part of our mission to revolutionize affordable hospitality across Indonesia! Based in beautiful Bali (with remote flexibility in Canggu, Ubud, Denpasar, or other preferred locations), you'll play a key role in driving bookings and enhancing guest experiences through digital channels.
As our Online Travel Agent, you'll leverage your passion for travel and digital marketing to promote RedDoorz properties across Indonesia. This is an exciting opportunity to combine sales, marketing, and customer service skills while working with one of the region's most innovative hospitality brands. You'll engage with potential guests through social media, online platforms, and direct communication to convert inquiries into bookings and build lasting customer relationships.
RedDoorz offers a dynamic work environment where your performance directly impacts your earnings through competitive commissions. Enjoy the flexibility of remote work while being part of a supportive team that values innovation and customer satisfaction. Whether you're a digital native, travel enthusiast, or sales professional, this role offers the perfect blend of flexibility, growth potential, and the chance to shape Indonesia's hospitality future.
If you're looking for a career that combines technology, travel, and sales in one of the world's most desirable locations, we want to hear from you!
Responsibility
- Promote RedDoorz hotel rooms across Indonesia through digital channels (social media, messaging apps, and online platforms)
- Engage with potential guests to understand their travel needs and convert inquiries into bookings
- Provide exceptional customer service by addressing guest questions, concerns, and special requests
- Develop and implement creative digital marketing strategies to increase brand awareness and bookings
- Collaborate with the marketing team to create engaging content for social media and promotional campaigns
- Monitor and analyze booking trends to identify opportunities for sales growth
- Maintain accurate records of customer interactions and booking details
- Stay updated on RedDoorz properties, promotions, and industry trends to provide expert recommendations
Qualifications
- Minimum 1 year of experience in sales, customer service, or digital marketing (hospitality/travel industry preferred)
- Strong digital literacy with experience using social media platforms (Facebook, Instagram, WhatsApp, etc.) for business purposes
- Excellent communication skills in English and Bahasa Indonesia (written and verbal)
- Self-motivated with a proven ability to work independently in a remote setting
- Basic understanding of online booking systems and travel industry dynamics
- Strong problem-solving skills and ability to handle customer objections professionally
- Reliable internet connection and suitable home office setup
- Passion for travel and hospitality with knowledge of Indonesian destinations