job description
Join PERSOL, a leading global staffing and recruitment firm, as a Digital Banking Ambassador in the vibrant regions of Central and West Bali. In this dynamic contract role, you will play a pivotal part in driving digital transformation within the banking sector by empowering customers to embrace innovative digital banking solutions.
As the face of digital banking, you will engage with customers in high-traffic areas such as Canggu, Ubud, Denpasar, and Kuta, educating them on the benefits and ease of using digital platforms. Your role is crucial in enhancing customer experience, reducing operational inefficiencies, and fostering long-term loyalty through technology adoption.
This is an excellent opportunity for individuals passionate about finance, technology, and customer service to make a tangible impact in a fast-evolving industry. If you thrive in a customer-facing environment and are eager to contribute to the digital future of banking, we want to hear from you!
PERSOL offers a competitive monthly salary of $2,000 – $2,600, along with the chance to work in some of Bali’s most exciting locations. This contract position is perfect for those seeking flexibility, professional growth, and the opportunity to be at the forefront of digital banking innovation.
Responsibility
- Proactively engage with customers in designated regions (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung) to understand their banking needs and introduce digital banking solutions.
- Educate customers on the benefits, features, and security of digital banking platforms through one-on-one interactions and group demonstrations.
- Refer customers to adopt digital banking tools such as mobile apps, online banking, and self-service kiosks, ensuring a seamless transition from traditional banking methods.
- Collaborate with bank branches and digital teams to gather feedback, identify pain points, and suggest improvements for digital banking services.
- Monitor and report customer adoption rates, challenges, and success stories to management for continuous improvement.
- Stay updated on the latest trends in digital banking, fintech innovations, and regulatory changes to provide accurate and relevant information to customers.
- Represent the bank’s brand with professionalism, ensuring a positive and trustworthy customer experience at all times.
- Maintain accurate records of customer interactions, referrals, and digital adoption metrics using provided tools and systems.
Qualifications
- Minimum of 1-2 years of experience in customer service, sales, or a related role within the banking, fintech, or retail industry.
- Strong understanding of digital banking platforms, mobile apps, and online financial services.
- Excellent communication and interpersonal skills, with the ability to engage and influence customers from diverse backgrounds.
- Self-motivated, proactive, and comfortable working in a fast-paced, target-driven environment.
- Fluency in English and Bahasa Indonesia; additional languages are a plus.
- Basic knowledge of financial products, banking regulations, and customer service best practices.
- Ability to work independently, manage time effectively, and meet performance targets.
- Willingness to travel within Bali’s Central and West regions as required.