job description
Join RealPage Philippines, a global leader in property management software solutions, as our Desktop Support Technician II in beautiful Bali, Indonesia! In this critical role, youâll be the backbone of our IT operations, providing advanced technical support to ensure seamless business continuity for our teams and clients. If youâre a problem-solver with a passion for technology and a knack for delivering exceptional user experiences, this is your opportunity to grow with a dynamic, international company while enjoying the work-life balance of Baliâs vibrant culture.
As our IT Helpdesk Support Technician II, youâll tackle complex technical challenges, troubleshoot hardware and software issues, and collaborate with cross-functional teams to optimize IT infrastructure. This role is perfect for a tech-savvy professional who thrives in a fast-paced environment and is eager to expand their expertise in IT support, cybersecurity, and system administration. Whether youâre based in Canggu, Ubud, Denpasar, or Kuta, youâll have the flexibility to work remotely while contributing to a global mission.
RealPage offers a competitive salary, professional development opportunities, and a supportive work environment where your skills are valued. If youâre ready to take your IT career to the next level while living in one of the worldâs most sought-after destinations, apply today!
Responsibility
- Provide advanced technical support for desktop hardware, software, and peripherals, resolving complex issues efficiently.
- Troubleshoot and resolve IT-related problems for end-users, ensuring minimal downtime and optimal productivity.
- Install, configure, and maintain operating systems, applications, and security updates on company devices.
- Collaborate with IT teams to monitor and maintain network systems, including VPN, Wi-Fi, and cloud-based services.
- Document and track support tickets using IT service management tools, ensuring accurate and timely resolution.
- Assist in the deployment and management of IT assets, including laptops, mobile devices, and accessories.
- Provide training and guidance to end-users on IT best practices, software usage, and cybersecurity awareness.
- Participate in IT projects, such as system upgrades, migrations, and process improvements.
Qualifications
- Minimum of 2-3 years of experience in IT helpdesk, desktop support, or a related technical role.
- Proficiency in troubleshooting Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
- Familiarity with IT service management tools (e.g., ServiceNow, Zendesk, Jira) and remote support software.
- Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations.
- Strong problem-solving skills with the ability to diagnose and resolve technical issues independently.
- Excellent communication skills in English, both written and verbal, with a customer-focused mindset.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
- Ability to work in a remote environment with minimal supervision while maintaining high productivity.