job description
Join Genie Genius as a Desktop Support Engineer and become a vital part of our dynamic IT team in Bali. In this role, you will provide top-tier technical support to ensure seamless operations for our users. You will troubleshoot hardware and software issues, maintain IT infrastructure, and deliver exceptional service to enhance productivity. This is a fantastic opportunity for tech-savvy professionals who thrive in a collaborative environment and are passionate about solving technical challenges.
At Genie Genius, we value innovation, teamwork, and continuous learning. You will work in a modern, fast-paced setting where your expertise will directly impact our success. If you are detail-oriented, customer-focused, and eager to grow your career in IT support, we want to hear from you!
Responsibility
- Provide timely and effective technical support for desktop hardware, software, and peripherals.
- Diagnose and resolve IT issues, including operating system errors, network connectivity, and application malfunctions.
- Install, configure, and maintain workstations, laptops, and other IT equipment.
- Assist in setting up and managing user accounts, permissions, and access controls.
- Collaborate with the IT team to implement system upgrades, patches, and security measures.
- Document technical issues, solutions, and procedures for future reference.
- Conduct regular system checks and preventive maintenance to minimize downtime.
- Deliver excellent customer service by addressing user inquiries and concerns professionally.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in desktop support, IT helpdesk, or a similar role.
- Strong knowledge of Windows/macOS, hardware troubleshooting, and network configurations.
- Familiarity with IT service management tools and ticketing systems.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills, both written and verbal, in English.
- Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.
- Ability to work independently and as part of a team in a fast-paced environment.